Security Policy

 

Safeguarding Your Information

Recognizing that no physical security system is incapable of penetration, it is the policy of Foothills Community Bank to be in full compliance with the requirements of the Bank Protection Act. Further, it is the bank’s desire to adopt such additional security measures as may be recommended or desired which, in the opinion of the Board of Directors, will enhance the cost-benefit ratio of such additional measures.

At Foothills Community Bank, the security of customer information is a priority. We are strongly committed to the safety and confidentiality of your records. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. One of the best ways to avoid fraud is to become an educated consumer.

Watch out for copycat Web sites that deliberately use a name or Web address very similar to, but not the same as the real one. The intent is to Jure you into clicking through to their Web site and giving out your personal information, such as a bank account number, credit card number or Online Banking login information.

Always use your pre-established links to access Web sites and avoid clicking on links in unsolicited emails. If you ever receive a suspicious e-mail representing itself as Foothills Community Bank, please forward the message in its entirety to onlinesupport@myfoothillsbank.com.

Ensure that your own personal computer has updated anti-virus and firewall protections. Apply security patches for all of your programs and operating systems regularly.

Passwords should be unique to you and changed regularly. Do not use birthdays or other numbers or words that may be easy for others to guess. Never write down your password or give it to another person.

Monitor your account activity frequently using our free Online Internet Banking services.

Sign up for free Online Banking to view your statement and notify the bank to avoid having your paper statement sitting in an unsecure mailbox where it could be compromised.

Set up free Balance Alerts through Online Banking to be notified via e-mail when there are changes in your expected balance.

Set up a personalized Pass mark for your Online Banking so that you always know when you are on our secure Web site.

Please keep in mind that we will never ask for or email you requesting your online banking password. We may on occasion call to verify other information regarding your online activity, should we see something of concerning your log in patterns. If you plan to travel and use your Online Banking or debit card, it is very helpful to call us in advance to avoid your account being temporarily disabled for security purposes.

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

For personal accounts, limitations on your liability for unauthorized electronic funds transfers and other electronic errors that are covered by Regulation E are explained in the EFT Disclosure Statement in our Consumer Terms and Conditions. However, if you use online services for any business activity, you assume all risk of loss for unauthorized transfers and payments.

Regulation E and the federal Electronic Fund Transfer Act afford protections only to individual consumers and do not include business/commercial organizations. Any protection from fraudulent ACH or wire transactions in your institution's accounts would be addressed in our financial institution’s deposit account contract and/or state laws.
By far the best protection against such fraud is careful attention to safe computing practices, use of dual control features and other practices such as reviewing daily transactions in the account, and you must establish your own internal security procedures for employees you authorize to prevent all unauthorized use by other employees or persons.

According to the FDIC law, regulations, and related acts 6500 (consumer protection) Part 205 (electronic fund transfers) Sections 1-18, the primary objective of Regulation E is to protect individual consumers engaging in electronic fund transfers (EFT). Regulation E, under the Electronic Fund Transfer Act, provides a framework that establishes the rights, liabilities, and responsibilities of those participating in EFT such as ATM transfers, bill payment services, point-of-sale transfers in stores, and preauthorized transfers including direct deposit and Social Security payments. Regulation E covers an individual consumer who authorizes a financial institution to electronically transfer funds to debit or credit his/her account.

Under Regulation E, a consumer is not responsible for any unauthorized EFT involving the consumer’s account only if they have complied with the disclosed requirements, including reporting time of the unauthorized transfer and other conditions are met by the consumer (see 205.7b(1)(2)(3)). If a consumer abides by these timelines and reporting guidelines, the consumer will not be held responsible for unauthorized transfers.

We encourage you to review our Security & Privacy policy. If at any time you have questions regarding security or possible fraud, please contact our customer service representatives at 706-216-5900 or via e-mail at onlinesupport@myfoothillsbank.com.

back to top